Today, we’re on a break from the detective story. That doesn’t mean that the writing team has no idea where the story is going. Just that something urgent popped into the inbox this morning. See below for details:
A few years ago I purchased a DropCam mostly so the family could observe our then new dog when she was home alone, and scare the bejeezus out of her through the remote mic whenever she got into something she shouldn’t.
Anyway, Nest acquired DropCam awhile ago… and while that isn’t too much of a big deal, every now and then they try some shenanigans like this here email which arrived today:
I was almost lulled into inaction by the cheerful, apologetic, chatty tone of the email. “What a nice note,” I thought. “They’ve given me the option of ignoring it. How thoughtful. I love ignoring things…”
Then the caffeine kicked in and the sense that I was being wronged by a faceless entity started rising up from deep within. Error or no error, I want my free Video History. I paid for it and it’s mine. Right is right.
Essentially, they were telling me that they “accidentally” provided a free service and now that service was no longer free. Well… I sent the following email response: